PRODUCT SAFETY 

Our Safety Commitment 
Recent Product Recalls
Other Helpful Links

OUR SAFETY COMMITMENT

At TheToys.ca, prioritizing your family's safety is more than a commitment; it's our heartfelt promise. We've conveyed this unwavering dedication not just to our business associates but as a pledge to every family we are honored to serve. Our stringent safety standards are non-negotiable, and we stand firm against any product that falls short.

For children, the safety bar is set impossibly high, and we relentlessly seek ways to elevate it further. Recent enhancements in our safety protocols ensure swift access to comprehensive safety information. Introducing a new Safety microsite, we empower you to effortlessly access product safety and recall details. Moreover, vital recall information is prominently displayed across all our stores.

As the authority in toys and baby products, we recognize our pivotal role as the bridge between manufacturers and your family. It's a responsibility we take to heart, demanding constant vigilance. Rest assured, on behalf of the entire family, we remain devoted to ceaseless efforts in creating the safest shopping haven. Your trust is our greatest reward, and we're unwavering in our pursuit of providing the utmost safety for all families.

Shipping and delivery

Where do we ship:

We ship to most locations in Canada except P.O. Boxes and some remote locations.

Where don’t we ship:

We do not ship to the following postal codes:

A0K, A0N, A0P, E4W, E5A, E5C, E7K, G0G, J0M, P0L, P0T, P0V, R0B, R0C, S0A, S0C, S0E, S0G, S0H, S0J, S0M, T0H, T0K, T0P, V0C, V0J, V0L, V0N, V0P, V0R, V0T, V0V, X0A, X0B, X0C, X0E, X0G, Y0A, Y0B

We do not ship to P.O. Box.

Shipping options and shipping rates:

At TheToys.ca, we strive to bring you the most economical shipping rates possible.

To achieve this, we've partnered with a diverse range of carriers. As you fill your shopping cart and proceed to checkout, the shipping cost is dynamically calculated based on the weight, dimensions, and destination of your selected items.

Rest assured, the total shipping charges will be automatically computed and presented to you before finalizing your order. Please note that shipping policies and delivery timeframes may undergo changes. In instances where national carriers are unavailable, we may engage local third-party carriers to ensure seamless service for our customers.

Should we encounter challenges in delivering your order to the provided address, we'll make every effort to contact you for address verification. In rare cases, if resolution isn't possible, we may need to cancel the order, always with the aim of ensuring your satisfaction.

"Free Shipping" promo:

Certain items we offer do carry associated shipping charges either per item or per order amount. The Free shipping promotion is up to a value of $30. Any shipping charge over that amount will be charged to you. Shipping charges will apply if your order is less than the promotion threshold, contains large SHIP ALONE items, such as Gym sets, houses, large play sets and bikes, all large furniture items and other select items. and/or is being shipped to a location that does not qualify for free shipping, particularly remote locations. In these cases, free shipping is not available and extra shipping charges may apply.

Postal code not eligible for the “free shipping” promotion:

Postal codes starting with the following 3 characters, are not eligible for our free shipping promotion:

A0A, A0B, A0C, A0E, A0G, A0H, A0J, A0L, A0M, A0R, A2H, A8A, B0C, B0E, B0H, B0J, B0M, B0N, B0R, B0T, B0V, B1C, B1K, B1X, B1Y, B2C, B9A, C0A, E2A, E3L, E3N, E4A, E4B, E4C, E4E, E4M, E4S, E4T, E4X, E4Y, E4Z, E5A, E5B, E5C, E5E, E5G, E5J, E5L, E5M, E5N, E5P, E5R, E5T, E5V, E6A, E6B, E6C, E6E, E6G, E6H, E6J, E6K, E7A, E7B, E7E, E7G, E7H, E7J, E7L, E7M, E7N, E7P, E8A, E8B, E8E, E8G, E8T, E9A, E9B, E9C, E9E, E9H, G0C, G0H, G0J, G0K, G0R, G0T, G0V, G4T, G8E, G8L, G8M, J0K, J0T, J0V, J0W, J0X, J0Y, J0Z, J8E, J8G, J9E, J9P, J9Y, K0H, K0J, P0A, P0B, P0G, P0H, P0J, P0K, P0L, P0M, P0N, P0P, P0R, P0S, P0T, P0W, P0X, R0A, R0C, R0E, R0G, R0K, R0H, R0J, R0L, R0M, S0A, S0C, S0E, S0G, S0H, S0J, S0K, S0L, S0M, S0N, S0P, T0A, T0B, T0C, T0E, T0G, T0J, T0K, T0L, T0M, T0P, T0V, T9H, T9J, T9K, V0A, V0B, V0C, V0E, V0H, V0G, V0J, V0K, V0L, V0N, V0P, V0R, V0S, V0V, V0W, V0X, V8A, V8L, V9Z, X0G, X1A, Y0A, Y1A.

Delivery time:

The delivery date of your order depends on when the order leaves our warehouse, where the destination address for the item is, and the shipping method.

Please keep in mind that business days are Monday through Friday, excluding federal holidays within Canada.

When your order is delivered, you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging, as well as the contents of the package.

Oversized items may incur a delay in shipping as there will be special delivery requirements. This delay will be noted in the tracking details of your order.

Delivery location:

It's important to note that the freight trucking company is not responsible for carrying the item inside.The delivery fee includes the delivery of the item to the garage or the main entrance. The item will NOT be delivered in the house or apartment. For delivery in apartment building, the delivery might be left at the main door of the building, if a concierge is available. For items that are heavy and large, we recommend that you have someone with you to help move the item. You will be contacted after the item ships to arrange a delivery date and appointment window. Your order will be delivered inside the threshold of your residence or garage.

Items availability in Quebec:

Certain products we carry are not permitted for sale to addresses in the Province of Quebec under the following terms of The Charter of the French Language, "Toys or games, except those referred to in section 52.1, which require the use of a non-French vocabulary for their operation are prohibited on the Quebec market, unless a French version of the toy or game is available on the Quebec market on no less favourable terms".

Carriers used to ship The Toys orders:

We use many different carriers to ship your orders in order to provide the least expensive shipping rate possible. Most carriers deliver Monday to Friday, 9:00 to 5:00 p.m.